1. Introduction

At Tubase App, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

• Email address and authentication credentials
• Profile information you provide (name, contact details)
• Billing and payment information
• Company or organization details (for tenant accounts)

2.2 Usage Information

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Feature usage and interaction patterns
• Performance and error data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To authenticate users and secure their accounts
• To communicate with you about updates, security alerts, and support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and fraud

4. Authentication and Firebase

We use Firebase Authentication to manage user sign-in and authentication. This means:

• Your authentication data is processed by Google Firebase
• When you sign in with Google, we receive your email and basic profile information
• Firebase stores authentication tokens and session information
• Passwords are securely hashed and never stored in plain text

Please refer to Google's Firebase Privacy Policy for more information about how Firebase handles authentication data.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We engage trusted third-party services (such as payment processors and cloud hosting providers) who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and staff training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in and maintain your session
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide essential platform functionality

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through our support channels.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where we need to retain it for legal, tax, or accounting purposes.

10. Children's Privacy

Our services are not intended for individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our support channels or at the contact information provided in our application.